Order Queries

Your parcel is dispatched from our facilities in Sweden within 1-7 business days of placing your order. After this shipping takes between 1-14 business days depending on where you are ordering from. Read more about shipment times in our Shipping Policy.

When a shipment leaves our facilities you receive a tracking code. You are then responsible for keeping track of the item and using the tracking information to contact the carrier if there are any questions regarding the package after leaving us.

If the carrier can not help you please contact us: info@loopedabode.com

Once you have placed an order with us our team works hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process and make any amendments.

Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. 

If you find that you have entered the incorrect address, please contact us with your order details and your correct address information. We will try to help you as much as we can! 

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account (if you have one) to check that your order was initially processed, and if you are still having problems please contact us!

We try as hard as possible to ensure you won't receive an incorrect item, however very occasionally this may happen. If this were to happen please contact us with images of the incorrect item and we will help you further.

If you receive your order and an item is missing, please contact us with your order details so we can resolve this for you promptly.